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issues:troubleshoot_webcam
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issues:troubleshoot_webcam [2020/11/12 09:41] (current) – created abrashear
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 +====== Troubleshoot Webcam ======
  
 +If your camera is not working in a meeting, try the following to determine what's wrong.
 +
 +  - Open the Camera app from the Start Menu.
 +    * If the camera works: make sure you're allowing the camera in your meeting(s) when prompted.
 +      * {{:issues:allow_camera_microphone_access.png?nolink|}}
 +    * If you see an error: 
 +      * **We need your permission**: check your privacy settings.
 +      * **We can't find your camera**: Restart your computer. Try [[:reset_laptop_power|a power reset]]. If it still does not work, your computer needs to be repaired.
 +
 +===== Check Privacy Settings =====
 +
 +  - Open the Start Menu and search for **Privacy**. Open the Privacy Settings result.
 +  - In the left pane, find **Camera** and click on it.
 +  - Make sure //Allow apps to access your camera// is turned On.
 +  - Scroll down and make sure //Allow desktop apps to access your camera// is turned On.
issues/troubleshoot_webcam.txt · Last modified: 2020/11/12 09:41 by abrashear