La Salle Help Desk Wiki

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====== Restoring the Factory Image on Your La Salle High School Lenovo ThinkPad Yoga 370 ======

Back up your data before proceeding. Restoring the factory image will remove all restrictions, software, and data on your computer. The process requires two general steps, in this order:

  - Restore the BIOS to factory defaults.
  - Restore the operating system.

You can also [[https://www.youtube.com/watch?v=c5SVitB9uI0|view a video demonstrating the restore process]].

===== What You Will Need =====

  - Your recovery media issued by La Salle High School.
  - Your laptop and charger.
  - About 30 minutes.

====== Restore the BIOS to Factory Defaults ======

  - Start with the computer powered on and plugged-in to your charger. Restart the computer by clicking **Restart** in the Start menu.
    * If you are at a Bitlocker screen, hold the power button until it turns off. Turn it back on.
  - As the computer turns on, repeatedly tap the //F1// key near the top left of the keyboard until you see the //Entering Setup// message.
  - At the lock prompt, type the password **LN17TORCHLIGHT** and press //ENTER//.
  - Use the left/right arrow keys to navigate to the **Restart** screen.
  - Highlight **Load Setup Defaults** and press //ENTER//.
  - Press //ENTER// again.
  - Use the left/right arrow keys to navigate to the **Security** screen.
  - Highlight **Password** and press //ENTER//.
  - Highlight **Supervisor Password** and press //ENTER//.
  - Enter the current password, **LN17TORCHLIGHT** and press //ENTER//.
  - Enter a new password or leave it blank. Press //ENTER//.
    * If you set a password and forget it, there is no way to reset it.
  - Repeat the new password or leave it blank. Press //ENTER//.
  - Press //ENTER// to continue.
  - Press the //ESC// key at the top left of the keyboard.
  - Highlight **Security Chip** and press //ENTER//.
  - Highlight **Clear Security Chip** and press //ENTER//.
  - At the //Clear encryption keys// dialog, press //ENTER//.
  - Press //ESC//.
  - Press //ESC// again.
  - Highlight **Exit Saving Changes** and press //ENTER//.
  - Highlight **Yes** and press //ENTER//.
  - When the system boots into BitLocker recovery, hold the power button down for six seconds to power it off.

====== Restore the Operating System ======

  - Start with the computer powered off and plugged-in to your charger.
  - Unplug all storage devices (flash drives, SD cards, etc.) from the computer.
  - Insert your recovery media into the USB port on the computer.
  - Turn on the computer and repeatedly tap the //F12// key until you see the //Entering Boot Menu// message.
    * If your computer boots into Windows, restart from the Start Screen to access the boot menu.
  - At the boot menu, use the arrow keys to select the **USB HDD** option and press //ENTER//.
    * If your arrow keys do not work. Power off the system by holding the power button and start again.
  - At the Clonezilla screen, press ENTER to begin the restoration process.
  - Wait while the machine is restored. This can take up to 10 minutes.
  - When done, you may be prompted to remove the drive and press enter. Store your drive somewhere safe. The computer will turn off.
  - Turn the computer back on.
  - Proceed through the setup screens answering the prompts. When you arrive at the desktop, you’ve successfully restored your computer.