La Salle Help Desk Wiki

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====== Troubleshoot Microphone ======

If your microphone is not picking up sound.

  - Right-click the volume icon in the tray. **Open Sound settings**.
  - Scroll down to the input section. Make sure the input device is what you expect.
    - If it's not, open the dropdown and select from the list. 
  - You should see the microphone's levels bouncing around. Try clapping. If you don't see any activity try a different device.
  - Open the **Device properties** menu.
  - Make sure the mic is not disabled.
  - Make sure the volume is at 100%.
  - Click **Home** in the top-left of the settings menu. Go to **Privacy**.
  - Scroll down in the left page. Click **Microphone**.
  - Make sure **Allow apps to access your microphone** is on.
  - Scroll down in the main area. Make sure **Allow desktop apps to access your microphone** is on.

{{ ::quickly_troubleshoot_microphone_problems_in_windows_10.webm?1280 |Video troubleshooting microphone problems.}}

====== Workarounds ======

If the above steps do not resolve the microphone problem, use one of these workarounds until you can bring your computer to the Help Desk for repair.

  * [[:connect_bluetooth_headset|Use a Bluetooth headset]] (such as AirPods).
  * Connect a gaming console headset. Most work without any additional setup.